Thumbtack
On Thumbtack you pay for the lead when the customer contacts you — before you have replied, before you know whether it is real. Answering in seconds is not about winning more jobs. It is about not paying for conversations you never had.
Replies in ~20 seconds · Official API
Thumbtack Promote charges you when a customer reaches out. That charge does not depend on whether you replied, how fast, or whether the job happened. A lead you answer the next morning cost exactly the same as one you answered in twenty seconds — which makes response time a spend-efficiency problem, not just a sales one.
Thumbtack asks the customer qualifying questions before you ever see the request — system type, property size, timing, budget bracket. Those answers come through with the lead. A reply that ignores them reads like a form letter to someone who just filled in a form; a reply that uses them reads like a professional who actually looked.
A customer typically contacts several pros from the same list, and each of you pays separately. Everyone in that thread has already spent money. The one who replies first is the only one likely to get it back.
What a lead costs varies widely by trade, metro and competition, and Thumbtack does not publish a rate card — figures that circulate are secondhand. What is not in doubt is the direction of the charge: it happens when the customer contacts you, not when you win the job.
Our AC ran all night but the house is still 82 degrees. Unit is about 9 years old, outside fan seems to be spinning. Two kids at home, would like someone out today if possible.
Sorry — 82 with kids in the house is not something to sit on, and a spinning fan with no cooling usually points at the capacitor or a low charge, both same-day fixes. I can get a tech out this afternoon. Is the air coming from the vents warm, or just not cold?
Sign in through the marketplace itself. We never ask for your password.
Services, area, price ranges, and the questions you always ask. This is what makes the replies yours.
Start with replies held for your approval. Turn that off once you trust it — most people do within a week.
Every lead gets a reply in seconds, day or night, whether you are on a roof or asleep.
What a lead is worth, and what it costs to miss one, is different for every trade.
One extra job pays for hundreds of leads. That is the whole argument.
Yes. We use the official Thumbtack Partner API — the same one their approved integrations use. You connect through Thumbtack's own sign-in, we never ask for your password, and no browser automation pretends to be you.
Around twenty seconds from the lead arriving. That includes reading the customer's answers and writing something specific to them.
When you have their number and SMS is enabled, the same reply goes out in the Thumbtack chat and as a text. Customers who closed the app still see it.
It does not touch your budget or targeting — those stay in Thumbtack. It changes what happens after a lead you already paid for arrives.
Every lead is triaged before a reply is written. Sales pitches and requests far outside your services get filtered out, and we do not bill you for them — although Thumbtack already has, which is its own argument for filtering carefully rather than replying to everything.
Connect your Thumbtack account and the next one gets a reply before you have read it.
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