Thumbtack · garage door companies
A door that will not open has a car behind it. That lead converts within hours or not at all — and on Thumbtack it was billed to you before you knew whether it was a $180 spring or a $2,600 replacement.
Replies in ~20 seconds · Official API
A trapped car and a planned replacement look identical in the inbox and need opposite replies. Sorting them takes one question, and the question only helps if it is asked immediately — otherwise you paid for both leads and served neither well.
A loud bang on an older door is almost always a broken torsion spring, and telling the customer not to force it is both genuinely useful and more convincing than any sales line. Thumbtack gives you the symptom; what you do with it in the first reply is the whole differentiator.
Garage door will not open, my car is stuck inside. Heard a loud bang this morning. It is a two car door, about 12 years old.
A loud bang on a door that age is almost always a broken torsion spring — please do not try to force it open or use the opener again, those springs are under a lot of tension. It is a same-day repair and we can be out this afternoon to get your car free. Is there a second door on the garage, or is that the only way in?
Demand patterns, seasonality and what wins a job are the same whichever platform the lead came from — we cover that on the page for garage door companies. This page is about what Thumbtack specifically adds to it.
One extra job pays for hundreds of leads. That is the whole argument.
Yes — a door that will not open is triaged as urgent and can ring your phone, while a replacement inquiry gets a slower, more detailed answer.
When the symptoms point that way. It is the most useful thing anyone can say in the first minute, and customers remember who said it.
Ranges only, and it treats a full install as needing measurements. Doors vary too much for a blind number to survive the site visit.
Every Thumbtack lead already cost you money. Make sure each one gets a reply.
Start free trial