For appliance repair companies
Whether a job is worth taking depends on brand, model and age — three things the request rarely includes. Asking for them in the first minute is the difference between a booked repair and a wasted trip.
Parts availability decides whether a repair is possible at all, and that turns on brand and model. A reply that does not ask for them leads to a diagnostic visit that ends in "we cannot get that part" — a trip you paid for and a customer who is annoyed.
When the fix approaches the price of a new unit, the honest answer is to say so. Saying it early builds the kind of trust that brings the next call; discovering it in the customer's kitchen wastes an afternoon for both of you.
One is food spoiling right now, the other is washing up by hand for a week. They arrive in the same inbox looking the same, and treating them at the same speed loses the one that was actually worth dropping everything for.
A real request of the kind you get, and the reply that goes out before you have seen it.
Refrigerator stopped cooling overnight, freezer still seems cold. It is a Samsung, maybe 6 years old. Food is starting to go.
Freezer cold but fridge warm on a Samsung that age usually points at the evaporator fan or a defrost issue — both repairable, and both worth doing on a 6 year old unit. Move anything you can into the freezer for now, it will buy you a day. Could you send me the model number from the sticker inside the door? That tells me whether the part is on the truck or a two-day order.
Refrigeration is the urgent tier and behaves like plumbing: food spoiling converts within hours. Laundry and dishwashers are inconvenience, researched over a day or two and often compared against simply buying new. Age is the hidden variable in both — the same symptom on a three year old machine and a twelve year old one are different conversations, and the first reply is the cheapest place to find out which one you are having.
Sign in through the marketplace itself. We never ask for your password.
Services, area, price ranges, and the questions you always ask. This is what makes the replies yours.
Start with replies held for your approval. Turn that off once you trust it — most people do within a week.
Every lead gets a reply in seconds, day or night, whether you are on a roof or asleep.
One extra job pays for hundreds of leads. That is the whole argument.
On the first reply, in a way that explains why — because it decides whether the part is on your truck or a two-day order. Customers answer questions that come with a reason.
It will not pretend a twelve year old machine is worth a major repair. You set where that line falls; being straight about it early is what earns the next call.
Yes — refrigeration is triaged as urgent, and can ring your phone. A dryer inquiry does not wake you up.
List them and it declines politely rather than booking a visit you would have to cancel.
Diagnostic fee and typical ranges you have set. It will not name a repair price before anyone has seen the machine.
Set it up once and stop losing jobs to whoever typed faster.
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